Organisational Effectiveness & Development Specialist
Role Specification
Role Basics
Headlines
1. Join a fast-paced technology start up that is making it easier for 1000s of people to access better
healthcare.
2. Work remotely or one day in a modern community focused office environment in Rosebank (discuss
during engagement).
3. Help build a cutting edge organisational architecture that will support the organisation as we scale.
4. Engage with the latest thinking on customer and people metrics to help inform organisation-wide
decision-making.
5. Design well researched initiatives that genuinely support performance.
6. Have the opportunity to test and learn as we build our robust customer-centric culture from the grass
roots.
7. Apply organisational effectiveness and organisational psychology models and methodologies in the
real world, in innovative and pragmatic ways, for an organisation that truly values them.
Organisational Overview
Healthforce facilitates the functioning of multi-disciplinary clinical teams, setting up nurses as the single,
low-cost entry point into the healthcare system.
Healthforce is a user-friendly, scalable web-application that is built for nurses to run in thousands of existing
private and public clinics. The application facilitates nurses operating at top of scope. The nurse can call a
Healthforce doctor into the consult room with the patient immediately through a live video connection. The
doctor and nurse together diagnose, and the doctor can provide a sick note, script and referral. The teamwork
between health skills will be further enhanced, in time, through clinical algorithms and healthcare episode
management.
As every nurse can now be a place of specialised care, the Healthforce solution makes care from
multi-disciplinary teams available to even the most far-flung areas. Where the nurse can treat the issue, the
cost is the lowest it can be. However, even if a doctor is called via video connection, the consultation lasts on
average only 5 minutes, reducing the doctor cost too.
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Title OE & D (Organisational Effectiveness & Development) Specialist
Function People Dynamics (OE & D)
Manager’s Role Title Head of People Dynamics
Function Purpose Enable the customer-centric Healthforce culture through 1) innovative
application of organisational psychology and organisational effectiveness
methodologies and 2) development and implementation of robust customer
and employee metrics.
Role Purpose To enable the Healthforce customer-centric culture through relevant and
pragmatic human-centred programme and initiative design and
implementation.
OE & D Specialist Job Spec
Furthermore, given that Healthforce holds a single clinical view of the patient, patients can be managed over
time by the lowest cost resource during each encounter with the health system we enable. Health outcomes
improve due to lower cost, greater access, less redundancy in testing and examinations, and teamwork across
skills.
In time, Healthforce’s strategy is to extend the reach of our tech platform (to be discussed during engagement).
There has been a remarkably rapid uptake of the Healthforce offering thanks to its value to clinics, health
funders and doctors. Healthforce is rolled out to 400 clinic rooms across South Africa so far. Over 1 million
nurse consultations have been captured on the system. Over 85,000 doctor consultations have been
concluded. Healthforce releases new functionality to the web-based system on a fortnightly basis. The
organisation is on a pathway to rapidly scale this offering in South Africa and internationally. In addition, it has
several new products in its pipeline. Nevertheless, the organisation is still in its infancy. And it is time to grow
our team...
Responsibilities
❏ Design and deliver culture and organisational effectiveness interventions, making complex ideas
compelling and easily understood.
❏ Design measurement instruments that are practical, relevant, and ensure long term sustainability of
approach. Collate, synthesise and analyse customer and employee related data . Present findings in a
cohesive, easy to understand way.
❏ Socialise the environment to new ways of working by developing and hosting excellent training
sessions.
❏ Support change through individual and group communication activities.
❏ Practise sufficient research to ensure robust thinking:
❏ Identify and gather relevant information using a broad spectrum of appropriate sources
balancing quality, availability, timelines, and cost factors.
❏ Be pragmatic, consider the customer need and context and make recommendations that are
practical, useful, sustainable and aligned to the desired Healthforce culture.
❏ Produce documented outputs that make complex thinking easy to understand and implement.
Knowledge
● Organisational culture, group dynamics, motivation theories and other organisational psychology methodologies
● Communicating for change/ change management ● Social data analysis ● Knowledge of out of hospital care and value-based care (beneficial)
Experience
● Preferably trained in a consulting environment ● 6+ years work experience in a related field
Skills
● Deep knowledge of approaches to building organisational culture and organisational effectiveness.
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OE & D Specialist Job Spec
● Facilitation of group learning opportunities. ● Ability to extract and convey insights from analysis in a clear and impactful manner of communication. ● Apply theory in a practical and useful way. ● Superior planning and organisational abilities. ● Excellent written and verbal communication skills in English. ● Superior problem solving and analytical skills. ● Ability to work proactively and independently as well as in a team. ● Willingness to work with a wide variety of OE &D topics in a highly demanding and results-oriented
team environment.
● Highly oriented towards confidentiality. ● Very strong PowerPoint and Excel user (Google Slides and Sheets preferred).
Education
● Post-graduate degree, preferably in the social sciences (MComm Industrial-Organisational Psychology preferred)
Behavioural expectations
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Behaviour Behavioural Standards
I Connect
I listen to hear the rational need without interrupting
I consider the individual context and identify the emotional need
I ask appropriate questions to clarify my understanding of the real need
I respond appropriately to the real need (encompassing both rational and emotional)
I demonstrate openness to ideas different to my own
My language and style serve the relationship (above my own agenda)
I Plan
I make time to think through my approach, considering past learnings, the real need and
the possible impact on Healthforce's strategy
I use appropriate research and information to inform my thinking
I turn the need identified into clear and realistic objectives
I identify the what, when, who and how necessary to achieve my objectives
I define and document a clear plan
I Keep People
Informed
I consider the context and identify appropriate communication channels
I commit to defined dates and times for updating people
I explain the why, what, how and who of the journey
I build buy in and confidence by using appropriate language and style for the context
I am proactive in sharing information
I Deliver
I define my commitments clearly
I deliver what I committed to
I deliver at the date and time I promised
I adapt to unforeseen circumstances by effectively modifying my approach when necessary
I remain calm under pressure, maintaining a healthy perspective
I collaborate effectively with other people
OE & D Specialist Job Spec
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I Learn
I seek out opportunities to learn, improving my skills, knowledge and expertise
I seek out feedback from others about how to improve my contribution
I share lessons in a structured way so that others can benefit from my experiences
I encourage new and innovative approaches