Job Description

Senior Data Scientist (Final)

© Korn Ferry 2020. All rights reserved. Confidential.

Specialist Professional Analytics and Data Science Data Science

SENIOR DATA SCIENTIST (FINAL)

ABOUT THE COMPANY Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits.

JOB PURPOSE Collect, analyze, report, and interpret data for use in the development of business strategies, extract quantifiable insights from past trends and current conditions to increase TIH's profitability and improves relationship's with clients and stakeholders. Build and maintain predictive and machine learning models.

RESPONSIBILITIES Advanced and Predictive Analytics

Employ machine learning techniques and build predictive, descriptive, and behavioral models to help achieve various business performance indicators and to help identify business opportunities, linking insights to actionable recommendations.

Data Exploration

Perform complex statistical analysis and utilize mining, modeling, and testing techniques to enable data analysis.

Information and Business Advice

Provide specialist guidance on the interpretation and application of policies and procedures, resolving complex or contentious queries and issues and enabling

Job Description | Senior Data Scientist (Final) May 26, 2020

© Korn Ferry 2020. All rights reserved. Confidential. 2

others to take appropriate actions.

Insights and Reporting

Contribute to the design and creation of complex reports for top management. For ongoing reporting to business, assist in the automation of the various data and analytic reports.

Stakeholder Engagement

Contribute to stakeholder engagement through identifying stakeholders, finding out their needs/issues/concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment.

Business Requirements Identification

Collect business requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to express the requirements in terms of target user roles and goals.

Project Management

Work within an established project management plan to achieve specific goals. Implement data analytic projects from start to finish and manage stakeholders throughout the project. Communicate the project status back to business or within the team.

Continuous Improvement

Review existing operations in own area of work and implement innovation processes to generate new ideas and ensure continuous improvements are delivered.

Data Management

Use data management systems to deliver prescribed outcomes. Ensure that data is accurate and is aligned to policies and procedures set out by TIH.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Performance Management

Job Description | Senior Data Scientist (Final) May 26, 2020

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Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance.

TECHNICAL COMPETENCIES Machine Learning

Use comprehensive knowledge and skills and guide and train others on developing models for planning and monitoring purposes.

MACHINE LEARNING TECHNIQUES.

Numerical and Statistical Skills

Use a comprehensive understanding of numerical concepts to perform mathematical operations such as report analysis and provide guidance and training to others.

DEEP KNOWLEDGE OF STATISTICS.

Data Collection and analysis

Guide and train others to analyze data trends for use in reports to help guide decision making.

Reporting

Apply comprehensive knowledge and guide and train others to review and create relevant, lucid and effective reports.

Computer and software skills

Supports business processes without by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed.

PROFICIENT IN MS OFFICE, SQL, BUSINESS INTELLIGENCE SOFTWARE, SAS, R PROGRAMMING, PYTHON

Data Management

Provide technical guidance when required to acquire, organize, protect and process data to fulfill business objectives.

Verbal and Written Communication

Use clear and effective verbal communications skill and provide technical guidance when required to express

Job Description | Senior Data Scientist (Final) May 26, 2020

© Korn Ferry 2020. All rights reserved. Confidential. 4

ideas, request actions and formulate plans or policies.

Presentation skills

Communicate with other people and provide technical guidance when required to speak in a clear, concise and compelling manner.

Business Requirements Analysis

Provide technical guidance when required to analyze the business requirements that solutions must meet.

Presentation creation

Apply concepts of knowledge / skill and also able to provide technical guidance when required.

Planning and Organizing

Provide technical guidance when required to plan, organize, prioritize and oversee activities to efficiently meet business objectives.

Action Planning

Provides technical guidance when required to develop appropriate plans or perform necessary actions based on recommendations and requirements.

Policy and procedures

Provide technical guidance when required to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.

Project Management

Provide technical guidance when required to manage projects and/or programs within desired cost, time and quality parameters.

Commercial Acumen

Apply understanding of the business environment and objectives to develop solutions.

BASIC BUSINESS AND ACCOUNTING PRINCIPLES.

EDUCATION General Education

Grade 12/ SAQA Accredited Equivalent (Essential); 3 year degree in Information Technology / Sciences / Informatics / Applied Mathematics / Statistics /

Job Description | Senior Data Scientist (Final) May 26, 2020

© Korn Ferry 2020. All rights reserved. Confidential. 5

Quantitative sciences / Actuarial sciences / Data Mining / Economics (Essential); Master’s Degree in Information Technology / Sciences / Informatics / Applied Mathematics / Statistics / Quantitative sciences / Actuarial sciences / Data Mining / Economics (Advantageous)

EXPERIENCE General Experience

5 to 7 years working experience within an analytical, data science or computer science environment (Essential); Data analytics and optimization using the latest statistical tools and packages (Essential); Experience in financial insurance environment (Advantageous)

ADDITIONAL INFORMATION SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

Job Description | Senior Data Scientist (Final) May 26, 2020

© Korn Ferry 2020. All rights reserved. Confidential. 6

© Korn Ferry 2020. All rights reserved. Confidential.

About Korn Ferry

Korn Ferry is a global organizational consulting firm. We work with organizations to design their organizational structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward, develop, and motivate their workforce. And, we help professionals navigate and advance their careers.

Job Description | Senior Data Scientist (Final) May 26, 2020

© Korn Ferry 2020. All rights reserved. Confidential. 7

Job Description

Job Title: Business Development Manager

Service Function: Client Growth Delivered

Reports to: Commercial Director

Supervision of: New Business Development – Manufacturing & Retail

Grade: 4C

CTC (Monthly) R 45000 – 60 000

Scoring: Knowledge Teams Impact Scope Communication Relationships Score

7 4 6 6 7 7 37

About Us

We are a leading provider of Big Data, predictive analytics & forward-looking insights. We help our clients deliver growth be it in FMCG, Healthcare, Retail or Media. With the largest collection of purchase, media, social, casual and loyalty data available through an on-demand cloud-based technology platform, IRI works collaboratively with its clients around the world in their quest to remain relevant, capture market share and connect with consumers.

About the Team

New Business Development – Manufacturing & Retail

With our ever-advancing technology we can now provide bespoke services to an array of clients and retailers. That is why we have a dedicated team to ensure that we reach those clients and retailers who are currently not able to benefit from our services. You will need to be an out and out salesperson for this role and have a good understanding of how manufacturers and retailers work and what keeps them awake at night. This team is required to embed themselves as part of the client / retailer and work collaboratively to help their business grow. They do this by using our technology and array of product offerings to help the client /retailer understand their own performance as well as the consumers spending habits. Being a part of this team means you are passionate about not only data but also what it can reveal to our partners.

Your Responsibilities

The ideal candidate for this role needs to have some proven agency and / or management consulting background. Retail and Manufacturer serving experience will be preferable. Must be able to demonstrate ability to develop key relationships with clients and retailers. 1. Operate across Retail & Manufacturer Clients that form part of the strategic objectives of the department. 2. Building and maintaining a healthy client pipeline. 3. Taking initiative to find creative ways of engaging with these clients from a value perspective, rather than just cold calling. 4. Being able to independently run all types of new client meetings – who we are and what we do, our vision and credentials, data accuracy and integrity,

coverage, technology and solutions, expertise, unique selling points (and differentiators against competitors). 5. Continuously sharing IRI thought leadership. 6. Ensure the financial targets are on track and any deviation, or possibility of deviation, are addressed in a timely manner. 7. Driving for the team to hit our annual revenue target (ACV and Booked). 8. Ensuring that STAR and SharePoint are always up to date. 9. Providing feedback for the weekly commercial update. 10. Responding to all RCGD requests within the given deadlines. 11. Consultative Selling and comfortable in C Suite Engagements. 12. Independently be able to run the sales process end to end:

- Researching potential new clients and qualify leads to meet the objectives of the Business Development strategy and targets - Actively listen to client brief - Being able to demonstrate and comfortably talk to all our solutions - Clear understanding in structuring of deal models and contracts - Manage client and internal process from lead generation through to project implementation and handover - Generating proposals using the interactive costing model and being able to take the pricing committee through the P&L

13. Strong ability to understand and implement financial reporting and revenue recognition objectives by ensuring STAR is updated at all times and the forecasted opportunities and pipeline is accurate.

Measures of success

1. Ensuring that team to hit their revenue targets (Revenue, Booked and EBITDA) 2. Comfortable engaging with C-Suite clients and conveying our value proposition in a compelling manner 3. Running with the full end-to-end sales process from initial engagement to implementation 4. Represent self at client as a true brand ambassador of IRI 5. Show up as a dedicated team player 6. Able to be agile and fluid across the retail and manufacturer portfolios 7. Be able to think strategically 8. Drive client and account continuity & transparency across the team 9. Display strong commercial excellence

Competencies Weighting

Business Development

 Identifies, evaluates, and qualifies leads from multiple sources

 Converts leads into quantifiable business opportunities

 Leads strategies and competitive differentiation for specific solution offerings

 Determines companies to target, gathers critical information regarding critical success factors, current/future challenges and business needs

 Builds relationships with targeted companies

 Understands and participates in all stages of the pursuit management process

 Effectively manages internal resources involved in business pursuit

15%

 Manages contract preparations and ensures terms adhere to company standards

Strategic Selling

 Applies knowledge of the business, industry and domain expertise to identify, create and close business opportunities

 Manages, maintains and builds productive business relationships with key client stakeholders (Exec, Sales, Research, Marketing, Brand, etc.)

 Identifies and develops strategies to expand services and penetrate client organization

 Targets and sells services that address unexpressed and underlying client needs; asks questions so as to identify the root causes of issues versus symptoms

 Asks questions to test assumptions and challenges the status quo

 Synthesizes information on a variety of issues, translates the information into a project framework that ultimately provides solutions for clients

 Develops plan to close business including identifying critical components of solution to the client and IRI, works toward an agreement that includes critical components for both parties; establishes trust in the negotiation process to support close

15%

Deep Product Expertise

• Knows IRI’s internal capabilities, products, and services. Applies knowledge to develop application of solutions for clients that meet client needs.

 Displays a comprehensive understanding of IRI’s products and services, their capabilities and applications

 Effectively explains processes, projections, and systems to clients and employees

 Applies in-depth understanding of how things get done at IRI, including who needs to be involved and at what point in the process, to create and deliver optimal solutions to clients’ business issues.

 Stays abreast of developments in other areas and shares information regarding their potential applications

 Knows how clients use IRI products and services

 Clearly describes what differentiates IRI products and services in the marketplace

 Exhibits thorough knowledge of how each department’s work impacts others

 Knows which internal groups are responsible for existing, new, and proposed products

 Uses knowledge of how various product groups interact and how product-related decisions get made to benefit clients

15%

Drive for Results

 Sets high standards of performance for self and others

 Motivated to get results that have a clear, positive, and direct impact on business performance

 Readily puts in whatever time and effort is required to achieve goals

 Transfers ideas into action with a focus on both processes and results

 Prioritizes workload accurately and consistently meets established deadlines

 Demonstrates appropriate level of oversight of financial responsibilities (revenue/expense management)

 Manages risk appropriately

15%

Consultative Selling

 Applies knowledge of the business, industry and domain expertise to identify, create and close business opportunities

 Manages, maintains and builds productive business relationships with key client stakeholders (Sales, Marketing Research, Marketing, Brand Management, etc.)

 Identifies and develops strategies to expand services and penetrate client organization

 Targets and sells services that address unexpressed and underlying client needs; asks questions so as to identify the root causes of issues versus symptoms

 Asks questions to test assumptions and challenges the status quo

 Synthesizes information on a variety of issues, translates the information into a project framework that ultimately provides solutions for clients

15%

Planning and Organizing

 Determines effort and resources required to meet objectives; plans, coordinates and manages resources effectively to ensure task completion

 Manages complex data delivery and requests across local and international operations teams

 Plans for, organizes and coordinates work and resources to respond to data delivery requests and to ensure project goals and timelines are met

 Holds self and others accountable for meeting timeline and quality standards

 Ensures client requests are thoroughly understood by the project team and that solutions meet the client’s needs

15%

Problem Solving

 Accurately assesses problems and effectively and efficiently arrives at excellent solutions

 Asks meaningful and relevant questions to understand problems and potential causes

 Notices discrepancies and inconsistencies in information related to problems

 Identifies and evaluates many possible causes for a problem

 Uses logical, systematic approaches to break down and solve problems

 Creatively comes at problems in new and different ways that lead to innovative solutions

 Analyses costs, benefits, risks and chances for success of potential solutions

 Breaks down complex problems into their fundamental parts

5%

Leading Self

 Actively manages career choices and decisions, takes ownership of personal development.

 Demonstrates self -awareness - Understands personal feelings, beliefs and behaviours and leverages this understanding to identify barriers to growth and change where necessary

 Takes direction well; seeks opportunities to learn and utilizes what is learned

 Receptive to and seeks coaching and feedback

 Presents a professional, confident image

 Shares credit with others

 Maintains a positive mind-set

 Serves a role model for our values

 Drives and takes accountability for their work

5%

100%

JOB PROFILE

JOB TITLE Senior Manager: Credit and Insurance Pricing

JOB GRADE DU

OCCUPATIONAL LEVEL

OCCUPATIONAL CATEGORY

CORE / NON CORE FUNCTION

DIVISION Credit

REPORTING TO Head: Credit Strategy

MAIN PURPOSE OF THE JOB

The purpose of the position is to manage the risk and reward relationship of credit and insurance products within the Bank utilising advanced techniques of NPV modelling.

NO. OF SUBORDINATES 5

LOCATION Midrand

MINIMUM EDUCATION Post graduate degree, specialising in mathematics

PREFERRED MINIMUM EDUCATION Masters

MINIMUM EXPERIENCE 8-10 years’ experience

PREFERRED MINIMUM EXPERIENCE 10+ years

TECHNICAL COMPETENCIES ❖ Business acumen ❖ Knowledge and understanding of pricing strategies ❖ Knowledge and understanding of regression techniques ❖ Knowledge of industry pricing for monitoring purposes ❖ Understanding of legislation relating to pricing changes

to the NCA & repurchase rate changes ❖ Knowledge of the NCA and other applicable legislation

relating to pricing changes ❖ Knowledge of various pricing reports for the purpose of

monitoring & reporting ❖ Practical knowledge of application and behavioural

scoring. ❖ In-depth understanding of NPV and ROE calculations.

BEHAVIOURAL ATTRIBUTES ❖ Relationship building & networking ❖ Communication and Influence (Persuading) ❖ Analytical thinking ❖ Decision making ❖ Strategic Intent ❖ Team Leadership

INCUMBENT:

SIGNATURE

MANAGER:

SIGNATURE

APPROVED BY:

SIGNATURE DATE:

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AREAS KEY PERFORMANCE INPUTS / ACTIVITIES

1. Origination

❖ Manage and monitor, on a daily, weekly and fortnightly basis the ongoing performance of the Bank’s Credit portfolio which entails the ongoing checking, communicating and acting upon trends and issues identified in the normal course of business.

❖ Sell concepts to stakeholders, governance forums and, at times, industry ❖ Follow through to ensure management actions taken do have the desired impact ❖ Network and relationship management with a broad range of stakeholders

2. Underwriting ❖ Knowledge of architectures and use of technology, business rules and credit policy to support and evolve the business

❖ NCA and other applicable legislation ❖ Research – local and international competitor environment, credit risk in emerging market ❖ Risk appetite and link to economic outcomes ❖ Knowledge and understanding of AB policies

3. Score cards ❖ Basic score card knowledge

4. Determining of pricing strategies

❖ Provide legislation changes with regards to pricing such as changes to the NCA and repurchase rate changes

❖ Provide business objectives and strategies ❖ Provision of different portfolios and relative sales strategies and targets ❖ Determining and recommendation of the best pricing strategies and approaches to achieve the above

5. Monitoring of industry pricing

❖ Analysis and understanding of pricing available on the bureaus ❖ Design, implementation and analysis of mystery shopping exercises ❖ Translating the above into the pricing strategies of our main competitors for use in determining pricing

strategies

6. Determining of pricing

❖ Given fluctuations in sales, risk, and or costs determine what pricing is required to achieve the profitability targets of the business

❖ Translate the above into pricing recommendations ❖ To give inputs into system and product designs that will allow the implementation of the various pricing

strategies ❖ Motivation of pricing changes and implementation of changes where approval has been granted, which

includes audit and sign off of changes ❖ Overseeing the continuous analysis and monitoring of pricing to identify market changes or system errors /

manipulation and making sure the source of changes is investigated ❖ Overseeing the monitoring of pricing changes implemented to ensure the desired outcomes are met ❖ Checking of the various pricing reports ❖ Dealing with external pricing queries i.e. legal, consumer complaints etc.

7. Management of Insurance Portfolio

❖ Design the strategic framework of insurance ❖ Identify critical risk areas and develop methodologies to address these risks ❖ Support the Head of Insurance in analytics, adhoc requests, and implement strategy ❖ Design the required financial models in compliance with best industry principles ❖ Design and implement capital adequacy and provision requirements for Insurance business ❖ Balance/ Value at Risk Analytics ❖ Integration of Insurance models into profitability framework of bank ❖ Retrenchment Forecast to Impairments and benefit comparison ❖ Claim and Premium expectations alignment with Profit model ❖ Insurance Book valuation ❖ Design pricing and related models to appropriately price insurance products to deliver the required returns ❖ Manage insurance underwriting criteria to ensure portfolio performance meets desired requirements ❖ Insurance reporting on Lapsing, Claims & Premium ratios (including retro views) ❖ Refine insurance reporting methodologies and data presentation formats on an ongoing basis ❖ Facilitate changes to insurance/Partnerships based on reporting ❖ Understanding Insurance Products ❖ New Product Research and Proposals ❖ Insights into Funeral and other products, substitution and DC

8. People management ❖ Manage and develop subordinate(s): Performance management in terms of contracting, reviews and poor performers, Training and development, Employee relations

❖ Manage people efficiencies through leave management, headcount budget, fixed term contracts, staff movements, secondments, staff utilization

❖ Take appropriate disciplinary measures as required ❖ Facilitate induction of new staff within one month of joining the organization

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NO KEY RESULT

AREAS KEY PERFORMANCE INPUTS / ACTIVITIES

9. Analysis ❖ Ongoing analysis to ensure that the portfolio and its various components constantly evolve. ❖ Mould solutions based on an amalgam of ideas to ensure the team can see the value of their contribution

10. Governance ❖ Manage decisions that are made at the Operational and Strategic Credit Committees. ❖ Ability to easily step thinking through strategy, tactics and operations and communicate with various

audiences at the appropriate level, in the context of long, medium- and short-term timelines and deliverables

11. Stakeholder management

❖ Manage ongoing communication and engagement with various stakeholders

12. Project co-ordination ❖ Manage the co-ordination of projects as required to support the portfolio objectives, from time to time

13. Customer ❖ Create and maintain productive relationships with internal and external clients by providing advice and assistance

❖ Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company polices legislation and regulations

❖ Keep the client informed about progress through written communication, telephone communications and/or face to face meetings

❖ Build a positive image by exceeding client expectations at all times ❖ Treat internal and external customers fairly at all times

JOB PROFILE

JOB TITLE Senior Manager: Credit Underwriting

JOB GRADE DU

OCCUPATIONAL LEVEL

OCCUPATIONAL CATEGORY

CORE / NON CORE FUNCTION

DIVISION Credit

REPORTING TO Head: Credit Strategy

MAIN PURPOSE OF THE JOB

NO. OF SUBORDINATES 5

LOCATION Midrand

MINIMUM EDUCATION Post graduate degree

PREFERRED MINIMUM EDUCATION

Masters

MINIMUM EXPERIENCE 8-10 years’ experience

PREFERRED MINIMUM EXPERIENCE

10+ years

TECHNICAL COMPETENCIES ❖ Business acumen ❖ Knowledge and understanding of pricing strategies ❖ Knowledge and understanding of regression

techniques ❖ Knowledge of industry pricing for monitoring

purposes ❖ Understanding of legislation relating to pricing

changes to the NCA & repurchase rate changes ❖ Knowledge of the NCA and other applicable

legislation relating to pricing changes ❖ Knowledge of various pricing reports for the

purpose of monitoring & reporting ❖ Practical knowledge of application and behavioural

scoring. ❖ Data mining and Analytical experience and skills.

BEHAVIOURAL ATTRIBUTES ❖ Relationship building & networking ❖ Communication and Influence (Persuading) ❖ Analytical thinking ❖ Decision making ❖ Strategic Intent ❖ Team Leadership

INCUMBENT:

SIGNATURE

MANAGER:

SIGNATURE

APPROVED BY:

SIGNATURE

Page 2

NO KEY RESULT

AREAS KEY PERFORMANCE INPUTS / ACTIVITIES

1. Origination ❖ Managing and Support various areas with the Credit and profitability area, including Reward models, Direct marketing models, profitability and collections models

❖ Sell concepts to stakeholders, governance forums and, at times, industry ❖ Follow through to ensure management actions taken do have the desired impact ❖ Network and relationship management with a broad range of stakeholders

2. Underwriting ❖ Knowledge of architectures and use of technology, business rules and credit policy to support and evolve the business

❖ NCA and other applicable legislation ❖ Research – local and international competitor environment, credit risk in emerging market ❖ Risk appetite and link to economic outcomes ❖ Knowledge and understanding of AB policies

3. Score cards/Statistical models

❖ Build and maintain statistic models used in the credit origination process ❖ Provide detailed reports on model performance and stability ❖ Provide insight and suggestions on possible improvements ❖ Drive changes through the model risk committee ❖ Manage the implementation of requisite changes

4. Credit Business Rules ❖ Business rules maintenance, champion/ challenging, and reporting ❖ Adequacy of the policy rules overtime ❖ Queue monitoring and Maintenance of tables ❖ Efficiency/capacity management and reporting across various queues ❖ Trigger effectiveness insights and market responsiveness ❖ Understanding subgroups and credit management thereof ❖ Refine analytical methodologies and data presentation formats on an ongoing basis ❖ Facilitate changes to credit policy and procedures based on reviews (Queues and Policy rules) ❖ Manage the analysis of ad hoc investigations and provide solutions and recommendations to the

business ❖ Systems: Manage the implementation and maintenance of new and existing business rules through

Strategy Manager (system)

5. Affordability Risk Management

❖ Ensure that the affordability rules in place adhere to the minimum requirements under the NCA ❖ Ensure that affordability is risk is managed through the use of statistical models ❖ Drive changes in these models to balance the risk/reward relationship that exists between instalment

size and client affordability ❖ Provide detailed reporting on the outcomes of affordability measures ❖ Drive requisite changes in the credit change management process

6. Champion/Challenger Management

❖ Manage the random number allocation process so that all champion/challenger exercises in the system get the requested distribution splits

❖ Provide detailed report that outlines the list of champion/challenger exercises in the system, their impacts on sales, risk, offer rates and take-up rates.

❖ Recommend changes

7. People management ❖ Manage and develop subordinate(s): Performance management in terms of contracting, reviews and poor performers, Training and development, Employee relations

❖ Manage people efficiencies through leave management, headcount budget, fixed term contracts, staff movements, secondments, staff utilization

❖ Take appropriate disciplinary measures as required ❖ Facilitate induction of new staff within one month of joining the organization

8. Analysis ❖ Ongoing analysis to ensure that the portfolio and its various components constantly evolve. ❖ Mould solutions based on an amalgam of ideas to ensure the team can see the value of their

contribution

9. Governance ❖ Manage decisions that are made at the Operational and Strategic Credit Committees. ❖ Ability to easily step thinking through strategy, tactics and operations and communicate with various

audiences at the appropriate level, in the context of long, medium- and short-term timelines and deliverables

10. Stakeholder management

❖ Manage ongoing communication and engagement with various stakeholders

11. Project co-ordination ❖ Manage the co-ordination of projects as required to support the portfolio objectives, from time to time

Page 3

NO KEY RESULT

AREAS KEY PERFORMANCE INPUTS / ACTIVITIES

12. Customer ❖ Create and maintain productive relationships with internal and external clients by providing advice and assistance

❖ Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company polices legislation and regulations

❖ Keep the client informed about progress through written communication, telephone communications and/or face to face meetings

❖ Build a positive image by exceeding client expectations at all times ❖ Treat internal and external customers fairly at all times