Role Title: Head of Digital Learning Experience
Division: Human Resources | Learning & Development
Location: Stellenbosch Campus, Western Cape
Join Us in Becoming the Best Bank in the World!!
We appoint people for their potential and continuously look for talented, driven individuals to help
us innovate and evolve the banking industry. That is why we focus on finding the right people for the right
jobs. We love what we do – it takes a talented team, commitment, and dedication to build a brand that
we are proud of and that our clients trust.
Who We Are
We are a bank, but we’re more than that too. We believe that banking is about people and that there's a
simpler way to bank, and that by helping our clients manage their financial lives better, we enable them
to live better.
Why Choose Us
At Capitec, we offer our best by being a CEO in every situation – we always put the Client first, act
with Energy and take Ownership. And to support people in being their best, our Employee Value
Proposition offers every member of our team value by encouraging their involvement in our organisation,
creating cohesive teams, and providing growth opportunities as well as employee benefits and savings.
We make it a priority to ensure that each Capitec person feels known, valued, focused, and has the
opportunity to grow.
Main Purpose
The Head of Digital Learning Experience plays a crucial role in leveraging technology and the science of
learning experience design to create engaging, personalised and scalable learning that supports the
professional growth and development of employees at Capitec. You will be required to lead and
manage the Digital Learning Experience department, accountable for departmental strategy and
optimal performance through business planning, budgets, goals and metrics, people, standards,
principles and processes.
Your key responsibilities include:
Digital Learning Experience department business planning and strategy:
• Serve as the thought leader for digital learning experience. Devise and drive the implementation of a
digital learning strategy which is aligned to and supports the broader talent development strategy.
• Create a business plan and operating model and work with the Head: Talent Development to plan
initiatives that will service and achieve the strategic and business objectives.
• Build and maintain professional relationships, which will enable and enhance the achievement of the
business plans
• Identify emerging trends and technologies related to digital learning experience, including
technology, best practice, and legal/statutory requirements to continuously improve or enhance
digital learning experiences.
• Stakeholder and general department management.
Accountable for the effective leadership, oversight and overall management and performance of the
digital learning experience department:
o compliance, risk and governance in respect of relevant organisational policies, processes and
learning design standards
o monitoring and ensuring quality assurance to maintain the integrity and effectiveness of digital
learning content and platforms
o stakeholder and relationship management and communication: work cross functionally and
network both internally and externally to align digital learning initiatives with broader
organisational strategies and ensure the successful implementation of digital learning projects.
o prepare, propose, manage and deliver the annual budget for digital learning experience and
management reporting for the department
Leadership of the digital learning experience team
• Establish and embed an effective people structure (as well any external / co-sourced teams,
technology, systems, tools) to optimise delivery of the business plan, goals and targets.
• Responsible for ensuring appropriate recruitment, development, management, goal planning and
performance of people across the department.
• Manage and evaluate the Digital Learning team, identify improvement opportunities, ensure
succession planning and drive performance from the team.
Delivery of world class digital learning experiences
• Oversee the implementation of personalised and engaging content to create learning experiences
that are engaging and impactful
o Provide expert learning experience design consultation and implementation skills, translating
business strategies into impactful learning solutions
o Leverage instructional design principles, data, AI, multimedia tools, and technology to
contribute to developing effective learning solutions that support organisational objectives
and enhance learner outcomes.
o Curate and develop digital learning content (e.g., courses, modules, videos) that engage
learners and promote effective learning outcomes.
o Collaborate with subject matter experts and instructional designers to create high-quality
content.
• User Experience Optimisation
o Continuously partner with our IT, Marketing and Shared Services team to improve the digital
learning experience based on user feedback and analytics.
o Influence UX/UI to optimise engagement and usability of learning delivery channels.
o Collaborate closely with data & tech teams to ensure seamless integration of learning
technologies with enterprise systems.
o Partner key stakeholders in ensuring that the Learning Management System (LMS) and/or
digital learning platforms deliver the desired learning experiences
o Ensure platforms are user-friendly, accessible, and aligned with instructional design best
practices.
• Data Analysis, Compliance and Reporting:
o Leverage data analytics to ensure compliance to legislated learning, learner engagement,
effectiveness of learning, and ROI of digital learning initiatives.
o Utilise reports and dashboards to communicate insights and inform decision-making.
The Ideal candidate will have
➢ 10 + yrs experience in learning experience design, including blended and digital learning solutions,
platforms and tools with significant business impact
➢ Experience of strategically leading, planning and managing learning experience initiatives across
a large organisation, aligned with business strategies and learning best practices
Proven experience in:
➢ using innovative thinking to challenge the status quo and push boundaries in learning design
➢ using influence and relationships to drive and achieve objectives
➢ designing learning for diverse personas in a constrained environment – demonstrating the
capability to design and implement digital learning solutions that accommodate varying levels of
access to technology and proficiency among learners across geographically dispersed locations.
➢ Working with data and generating insights
➢ Business case development
➢ Absolute passion to deliver results.
Knowledge:
➢ Deep understanding of the psychology of learning and learning technologies
➢ Understanding of learning management systems (LMS), learning software, multimedia tools, cloud-
based authoring tools and emerging technologies in digital learning
➢ Knowledge and experience of CX and UX principles (voice of the client, client journey mapping,
etc.)
➢ Commercial, business, and financial principles and practices.
➢ Building and developing effective teams.
➢ Governance and risk management principles
➢ Business products, processes, policies and systems
➢ Fundamental IT systems and data analysis
➢ Quality principles and practice
Qualifications (Minimum):
➢ Grade 12 National Certificate
➢ A relevant Bachelor’s degree in Human Resources and/or Information Technology or a related
field
We would expect that you have developed your ability to act strategically and tactically to achieve
outstanding results. We are looking for an “energy-giver,” someone who is emotionally connected to the
business to feel the pulse of the organization even before results are published. If you are interested in
being part of this dynamic team, on a mission to build the best bank in the world through unlocking the
potential of its people, please apply. We would love to hear from you!
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of
our employment equity goals