Job Description

Executive Customer & Product Officer

Cape Town / Johannesburg

An ambitious financial services innovator is building something entirely new in South Africa—and they're looking for a visionary leader to define the customer experience from day one.

The Opportunity: Shape the entire customer journey for a greenfield financial services venture —from brand positioning to product development, acquisition strategy to advocacy. This is a rare chance to build a customer-centric organisation from the ground up, backed by significant investment and market expertise.

What You'll Drive:

• Customer experience strategy and product innovation
• Brand development and go-to-market execution
• Customer journey mapping and lifecycle optimisation
• Acquisition and retention strategies

What You Bring:

• 5-10 years senior leadership in fintech, digital banking, or high-growth SaaS
• Deep understanding of financial services products and operations
• Proven track record in customer-focused transformation
• Bachelor's degree required (MBA advantageous)

This is a ground-floor opportunity with a well-resourced organisation entering a competitive market with fresh thinking.

By applying you confirm that:

1. We may retain your personal information in our database for future matching.
2. We may contact you for your consent to submit your CV to suitable vacancies.
3. That the information you have submitted is true, correct and up to date.